TERMS AND CONDITIONS

Organisation
BARCADOURO – Sociedade de Turismo Fluvial e Terrestre, Lda., with head office at Rua da Casa Cultural S/N, 5140-154 Linhares CRZ, Carrazeda de Ansiães, registered at the C.R.C. de Carrazeda de Ansiães under the nr. 503588849, Taxpayer Identification Number 503588849, capital share of 100.000,00 euros,  and office at Avenida Ramos Pinto, Loja 240 - 4400-161 Vila Nova de Gaia.

Reservations
Reservations must be made in writing and will only be considered effective after full payment of the total price of the cruise.
Payment: 100% at time of reservation.

Minimum Participants
All Cruises offered on this website are subject to a minimum number of participants as defined by Barcadouro. If the number of participants is insufficient, Barcadouro reserves the right to cancel the cruise returning to Clients any monies already paid, without being obliged to pay any further compensation.

Prices
The prices of each cruise are based on the prevailing costs at the edition of this website. The prices can be changed up to 20 days before the beginning of each cruise if there are variations in the cost of It’s component parts. Any price change will be communicated to the Client that, within a period of time set by Barcadouro, will either accept the price change or cancel the reservation according to the terms and conditions established on this Terms and Conditions. The prices mentioned on this website will have a reduction of 100% for children up to 3 years old and a reduction of 50% for children aged between 4 and 11 years old. All children must be accompanied and supervised by a responsible adult.
The prices stated on this website already include VAT at the corresponding rates.

Cancellations
Barcadouro reserves the right to cancel any Cruise or program by:
1. lack of a minimum number of participants;
2. circumstances beyond the control of Barcadouro including, but not limited to: adverse weather conditions and unfavorable navigability conditions; breakdowns in the navigation locks, breakdowns or damages on the vessels and unforeseen delays
3. failure of service supplies provided by third parties, including strikes, unavailability of accommodation and hired transportation.
In the circumstances set out in 1, 2 and 3. the Client may opt for the reimbursement of amounts already paid or accept another cruise suggested by Barcadouro, with its price variation.
The cancellation of any reservation by the Client implies the payment of 15%, 30%, 75% or 100% of the total price of the cruise whenever the cancellation of the reservation occurs with a notice period of 30, 15, 7. 3 our fewer days of the beginning date of the cruise, respectively.
In addition, the Client will be charged for all expenses and costs incurred by Barcadouro including but not limited to:  bank charges, transport, hotels or any other non-refundable charges.

Changes
Barcadouro reserves the right to change cruise itineraries, replace boats, transportation and hotels by others of similar category and location whenever unforeseen circumstances beyond its control occur including but not limited to: particular climatic conditions and unfavorable navigability, failure of services supplied by thirds parties, strikes, and breakdowns in navigation locks, malfunctions, damage and delays in vessels.

Smoke Policy
Smoke is only allowed in the sun deck.

Pets
Only guide dogs are allowed aboard.

Complaints
Complaints will only be considered when they are made by the participants during the cruise and submitted in writing to Barcadouro during the five days following the date of the service.

Insurance
The Insurance coverage is as required by Portuguese Law.

Validity
The contents of this brochure are valid from the 1st of January 2018 to the 31th December 2018.

Court of Law
Court of Borough of Vila Nova de Gaia.

last update: 2018.03.28