TERMS AND CONDITIONS

Organisation
The technical organization of the programs is the responsibility of the CENÁRIOS D'OURO AND TRÁS-OS-MONTES S.A with headquarters in Avenida João Paulo II, Lote 16-A - store B | 5000-198 Vila Real, with share capital of 100,000 Eur, taxpayer no. 504 698 028, enrolled in C.R.C de Vila Real under No. 504698028, R.N.A.V.T No. 2311.


Booking / Travel Information
Travelers can register or book their journey in writing, orally, by phone or electronically (e.g. e-mail). Registration / booking shall be a binding order on the travel agency by the travel participant to arrange for a travel contract between him or her and the tour operator or other service providers.
The traveler shall be bound to his or her registration or booking order from the date of registration / booking
The contractual obligation of the travel agency shall be limited to orderly provision of the travel services. To the extent that the travel agency delivers information on travel services to the traveler, no liability or warranty on the part of the travel agency shall be involved. The travel agency expressly does not assume any liability or warranty for the success of the tour.
To the extent that the registration / booking includes further travel participants, the person making the registration / booking shall act as their representative. The person making the registration / booking shall be liable for fulfillment of the contract, also for the additional persons included in the services.
The tour operators or other service providers shall confirm registrations / bookings in writing.
Travelers shall be obliged to verify the booking confirmation delivered to them immediately for correctness and completeness, and to point out any incorrectness or differences to the tour operator or other service provider.

Baggage
Baggage is the customer's responsibility.

Prices
The prices of each cruise are based on the prevailing costs at the edition of this website. The prices can be changed up to 20 days before the beginning of each cruise if there are variations in the cost of It’s component parts. Any price change will be communicated to the Client that, within a period of time set by Barcadouro, will either accept the price change or cancel the reservation according to the terms and conditions established on this Terms and Conditions. The prices mentioned on this website will have a reduction of 100% for children up to 3 years old and a reduction of 50% for children aged between 4 and 11 years old. All children must be accompanied and supervised by a responsible adult.
The prices stated on this website already include VAT at the corresponding rates.

Cancellations
The traveler shall be allowed to withdraw from the contract at any time. In case of withdrawal, the tour operator shall be entitled to charge a reasonable reimbursement. The height of reimbursement shall be determined by the travel price, deducting the value of the expenses
saved by the tour operator and after that, what he was able to get as compensation by using the travel service otherwise.
In case of cancelation before start of the journey and also thereafter, the tour operator shall be entitled to charge one percent of the travel price as compensation.
The height of the compensation is stipulated in the conditions of travel of the respective tour operator. The cancellation of registration or reservation in any program, by the client, obliged to indemnify the organizing company as follows:
Obliges to pay 15%, 30%, 75% or 100% of the agreed cost, depending on whether the annulment is made at 30, 15, 7, 3 or fewer days (working days) in advance of the scheduled date for the Beginning of the service.
In addition, the client will be charged all expenses and charges borne by the Carrier with transportation, hotels or any other non-refundable charges.

Changes
Tour operators shall be entitled to change or modify contractual services if the changes or modifications are reasonable for the travel participant, taking his or her interests into consideration. Reasonableness shall apply whenever the cause for the change is due to circumstances that cannot be controlled by the tour operator, such as natural catastrophes, war or war-like conflicts, strikes, terrorist attacks, diseases, political, economic and other incidents challenging the travel service. Based on the immediate indication of the no availability of the service, the travel agency may cancel the service.

Payment
The payments should be with the information of the confirmation send by the agency.
The payment of the travel price shall become due after the booking was confirmed.
Payments can be made by: Paypal, wester union, transfer, or cash payment at the travel agency.
Fees for cancelation, handling and changes in booking shall become due immediately.

Documentation
The travel agency shall render the agreed services from the agency and service contract by providing the travel documents, such as tickets, vouchers, etc. at the premises of the travel agency. When the travel agency sends documents to the travel participant, the traveler shall bear the risk from the time of mailing or from delivery to a bearer.

Complains
The travel participant shall assert any claims against the tour operator according to Portuguese Law within five days after the contractual termination of the journey.


last update: 2018.03.29