The tours are operated by CRYSEIA LDA. - head
office at Zona Industrial de Várzea de Abrunhais, 5100-346
Lamego, Taxpayer Identification Number 507310586
must be made in writing and will only be considered effective after
full payment of the total price of the tour or program.
30% at the moment of the pre-reservation and the remaining 70% one week before the start date of the tourist program.
By making an online reservation on this website, the Client accepts these Terms and Conditions.
tours offered on this website are subject to a minimum number of
participants as defined by Cryseia on each program. If the number of participants is
insufficient, Cryseia reserves the right to cancel the program returning
to Clients the amount of money already paid, without being obliged to
pay any further compensation.
price of each tour is based on the prevailing costs at the edition
of this website. The Prices of the tours may be changed up to 20 days
beginning of each tour if there are variations in the cost of any
component third parts. Any change on prices will be communicated to the
Client that, within a period of time set by Cryseia, will either
accept the price change or cancel the reservation according to the
terms and conditions established on this Terms and Conditions. The
prices mentioned on this website will have a reduction of 100% for
children up to 3 years old and a reduction of 50% for children aged
between 4 and 11 years old. All children must be accompanied and
supervised by a responsible adult.
Prices mentioned in this website already include the corresponding VAT rates.
Cryseia reserves the right to cancel any tour due to:
1. lack of a minimum number of participants;
2. circumstances beyond the control of Cryseia including, but not
limited to: adverse weather conditions and unfavorable traffic
conditions, breakdowns or damages on the tours shuttle and unforeseen
3. failure of service supplies provided by third parties, including
strikes, unavailability of accommodation and hired transportation.
In the circumstances set out on above numbers 1, 2 and 3 the Client may
opt for the
reimbursement of amounts already paid or accept another tour and /or
suggested by Cryseia.
the Client cancel any reservation Client is obliged to the payment of
15%, 30%, 75% or 100% of the total price of the tourist program, if the
cancellation occurs 30, 15, 7, 3 or less days prior to the starting
date of the tourist program.
In addition, the Client will be charged for all expenses and costs
incurred by Cryseia including but not limited to: bank
charges, transport, restaurants or any other non-refundable charges.
reserves the right to change tours itineraries, tourist programs, to replace shuttles, ships, trains, restaurants, wine houses and farms, cruises by others of similar
category and location
whenever unforeseen circumstances beyond its control occur including
but not limited to: particular climatic conditions and unfavorable
traffic conditions, failure of services supplied by thirds parties,
and breakdowns in navigation locks, malfunctions, damage and delays in cars, shuttles, ships and trains.
Smoking is not allowed on cars, shuttles or trains.
On cruises smoke is only allowed in the sun deck of the ship.
Only guide dogs are allowed.
Complaints will only be considered when they are made by the
the tour and submitted in writing to Cryseia during the five days
following the date of the service.
The Insurance coverage is as required by Portuguese Law.
The contents of this website are valid from the 1st January 2020 to the 31st December 2020.
Court of Law
Court of Borough of Viseu.
last update: 2020.01.13