TERMS and CONDITIONS

Reservations
Reservations must be written and will only be considered effective after full payment of the total price of the tourist program.

Payment
30% at the moment of the pre-reservation and the remaining 70% one week before the start date of the tourist program.
How to Book Online
Only persons over 18 years of age can book online on this website.
By making an online reservation on this website, the Client accepts these Terms and Conditions.

Minimum Participants
All tourist programs are subject to a minimum number of participants as defined in each tourist program.

Prices
Prices are based on the practiced current costs as of the date of the edition of this website, and subjected to changes up to 20 days before the starting date of each tourist program, if there are any changes in the costs of the elements that comprise them. The Client will be informed of any price change, and within a timing defined by tours operator Douro Visit, will be invited to accept or cancel his/her reservation according to the terms and conditions established in these Terms and Conditions.
Prices mentioned in this website already include the corresponding VAT rates.

Cancellations
Douro Visit keeps the right to cancel any tourist program due to:
1. Lack of a minimum number of participants;
2. Circumstances beyond its control, such as bad weather and navigation conditions, technical breakdowns on locks, damages on the ships, unforeseen delays, among others.
3. Lack of fulfilment of services supplied by third parties, such as strikes, unavailability of accommodation and transportation outsourced.
In the circumstances pointed out in items 1, 2, and 3, the Client may choose between receiving all sums already paid or will accept another tourist program suggested by Douro Visit, as well as the corresponding price variation.
Should the Client cancel any reservation he/she is obliged to the payment of 15%, 30%, 75% or 100% of the total price of the tourist program, if the cancellation occurs 30, 15, 7, 3 or less days prior to the starting date of the tourist program.
In addition, the Client will be charged for all expenses and charges incurred by Douro Visit with transport, accommodation or any other non-refundable charges.

Changes
Douro Visit may change the itineraries of the tourist programs, replace ships, transportation and hotels for others of similar category and location whenever there may appear unexpected situations that are beyond its control, such as bad weather and navigation conditions, lack of services supplied by third parties, strikes, technical breakdowns on locks, damages and delays on the ships.

Smoke Policy
Regarding cruises smoke is only allowed in the sun deck.
Regarding inner areas of facilities such as hotels and other accommodations, restaurants and any other commercial areas smoke is not allowed.

Pets
Only guide dogs are allowed aboard.

Complaints
Complaints will only be considered if made by the participants during the tourist programs and cruises and submitted in writing during the 5 days after the provision of the services.

Insurance
The Insurance coverage is as required by Portuguese Law.

Validity
The contents of this website are valid from the 1st January 2018 to the 31st December 2019.

Court of Law
Court of Borough of Vila Real.

last update: 2018.11.14